Mobile Phone Insurance Frequently Asked Questions

Q. How do I sign up to Mobile Phone Insurance?

A. To take out an insurance policy, simply complete the Online Insurance Application Form.

The following information is required:
Your Name, Address and Mobile Phone number.
Your phone's IMEI number (key in *#06# on your phone keypad to get the IMEI number)
Bank account number and sort code for standing order.

Please Note: Fonesure can only provide insurance mobile phones within 30 days of purchase. We are unable to provide insurance after 30 days from the date printed on your receipt. You will be required to provide proof of purchase upon making a claim on your policy, which must show the IMEI of your phone and the date of purchase.

Q. Do I have to buy my phone from to avail of insurance?

A. No, we can provide Fonesure insurance for phones purchased from other retailers. A receipt or proof of purchase will be required in the event of making a claim.
The receipt must be dated within 30 days of taking out the insurance policy.

Q. Why is the replacement value higher than what I paid from my network?

A. Networks subsidise the cost of the phones sold by them. The replacement phone will usually be a factory unlocked or sim-free handset, which costs more to buy.

Q. How long will it be before I receive my replacement handset?

A. Fonesure aim to provide replacement handsets within 48 hours.

Q. How will I receive my replacement handset?

A. The handset is delivered by courier recorded, special delivery.

Q. I have mislaid my insurance policy, so what should I do?

A. Contact Fonesure ( who will resend you new policy
documentation in the post.

Q. I am changing my bank details what should I do?

A. Call us and we can take your new bank details over the phone or send out a new direct debit mandate for you to complete.

Q. Can I change my direct debit mandate date?

A. Yes, feel free to contact Fonesure on 1890 930 333.

Q. How do I make a claim?

A. You can contact Fonesure by calling 1890 930 333 or by email:
[email protected]

Q. My phone is broken what should I do?

A. Contact Fonesure and a pre-paid insured envelope will be dispatched to you within 24 hours.

Q. How many handsets can I have on one policy?

A. You can have as many as you like, the cost however, is per handset.

Q. How do I pay my excess?

A. Payment is made over the phone via credit card.

Q. When do I pay my excess for my accidental damage claim?

A. This is done prior to your handset being sent off for repair.

Q. When do I pay my excess on my theft claim?

A. As soon as your claim has been accepted and successful.

Q. How will I know if my claim has been successful?

A. Fonesure will keep you informed and providing your claim is successful will contact you to organise delivery of your new handset.