Q. Do I have to buy my phone from Phonesonline.ie to avail of insurance?
A. No, we can provide insurance for phones purchased from other retailers. A receipt or proof of purchase will be required in the event of making a claim.
The receipt must be dated within 30 days of taking out the insurance policy.

Q. Why is the replacement value higher than what I paid from my network?
A. Networks subsidise the cost of the phones sold by them. The replacement phone will usually be a factory unlocked or sim-free handset, which costs more to buy.

Q. How long will it be before I receive my replacement handset?
A. We aim to provide replacement handsets within 48 hours.

Q. How will I receive my replacement handset?
A. The handset is delivered by courier recorded, special delivery.

Q. I have mislaid my insurance policy, so what should I do?
A. Contact Fonesure who will resend you new policy
documentation in the post.

Q. I am changing my bank details what should I do?
A. Call us and we can take your new bank details over the phone or send out a new direct debit mandate for you to complete.

Q. Can I change my direct debit mandate date?
A. Yes, feel free to contact us on 1890 930 333.

Q. What are your opening hours?
A. Our opening hours are Monday to Friday 9.30am to 5.30pm .

Q. How do I make a claim out of office hours?
A. You can contact Fonesure via their website www.FoneSure.ie or by email:
enquiries@fonesure.ie or alternatively leave a message on the fonesure hotline number 1890 930 333 .

Q. My phone is broken what should I do?
A. Let us know and a pre-paid insured envelope will be dispatched to you within 24 hours.

Q. How many handsets can I have on one policy?
A. You can have as many as you like, the cost however, is per handset.

Q. How do I pay my excess?
A. Payment is made over the phone via credit card.

Q. When do I pay my excess for my accidental damage claim?
A. This is done prior to your handset being sent off for repair.

Q. When do I pay my excess on my theft claim?
A. As soon as your claim has been accepted and successful.

Q. How will I know if my claim has been successful?
A. We will keep you informed and providing your claim is successful we will contact you to organise delivery of your new handset.